HOW TO RENT A BAG

Shipping is charged at the end of checkout and it is $20 flat rate, this includes a prepaid post bag to return your rental item.

For most orders, we use New Zealand Post.

If you’re not present for the delivery, an NZ Postcard will be left advising where and how to collect.

We offer New Zealand-wide delivery.

Late fees are calculated at $25 per day.

We understand that plans change and will process a credit note valid for 12 months for orders as long as the order hasn’t been shipped.

Feel free to book in advance knowing that you have time to cancel or change your order at late notice.

After your order has been shipped we are unable to cancel or give you a refund.

For all items, the full amount of the rental will be charged at the time the booking is placed.

If you are under 18 you will need a parent or guardian to rent items on your behalf, and all liability for damage or late return will be charged on the card you use for payment.

For all our bookings, the end date indicates the date that the bag must be shipped back to us. Couriers and NZ Post do not generally operate on Saturday, Sundays and public holidays, which means you will only be able to post your item back by the next business day.

If your return date falls on a Saturday or a Sunday prior to a public Holiday, you won’t be able to post it back until the next business day so we will be contacting you to either adjust the dates or organise the extension of your booking by one or 2 days (fee will depend on what bag you booked and it is calculated at 5% of the hiring cost.

Unavailability dates of the item will be shown underneath the photos but feel free to send us an email if you have any questions about a bag.

If you do not send a valid photo ID and complete a purchase, we will send you a follow up email for you to resend a valid photo ID.

If you do not send us a valid photo ID within 3 days, we will give you a *partial refund and your order will be declined.

*partial refund: total paid minus 2.9% + 30¢ transaction fee.